Refund and Cancellation Policy

Effective Date: 12/08/2025

8.1 Cancellations

• As PayKut is a platform that only facilitates discounts and offers for offline in-store purchases, there is no online order or delivery system linked to the App.

• Cancellations through the PayKut App are not applicable, as the transaction is completed directly between you (the customer) and the merchant at the merchant’s physical store.

• If you wish to cancel a purchase, you must do so before completing payment at the merchant’s store and in accordance with the merchant’s own in-store policy.

• PayKut does not mediate or intervene in cancellations once the purchase has been completed at the store.

8.2 Refunds

• Any refund requests must be made directly to the merchant from whom the purchase was made.

• If a refund is agreed upon between you and the merchant, the merchant will process it at the store itself using cash, UPI, card reversal, or any other mutually agreed payment method.

• PayKut will not issue refunds for products or services purchased through merchants, as PayKut is not a seller and does not hold customer payments for offline purchases.

• The PayKut platform fee is strictly non-refundable, regardless of:

  • The reason for cancellation or refund.

  • Any dispute between customer and merchant.

  • Any dissatisfaction with the product or service purchased.

8.3 Disputes and Merchant Responsibility

• PayKut is not responsible for product quality, merchant behavior, refund timelines, or any other after-sales matters.

• If a merchant fails to honor a refund agreement, you must address the matter directly with the merchant, as PayKut cannot compel a merchant to issue a refund.

• Customers are advised to check the merchant’s refund and return policy before making a purchase.

8.4 Non-Refundable Scenarios

No refund will be issued by PayKut in the following cases:

• You change your mind after making a purchase at the store.

• You purchased a product/service that falls under the merchant’s non-refundable category.

• The merchant declines to refund as per their own policy.

• You are dissatisfied with a discount amount or the merchant’s pricing after the transaction.

• You purchased products on which discounts are not applicable (e.g., MRP-priced items in pharmacy, regulated goods, or restaurant menu items excluded from offers).

Contact Information

For questions or complaints, contact us at:
Dynamik Modus LLP
Email: info@paykut.in
Phone: +91 1169310980